Our Commitment to Resolution
All complaints, including those concerning Early Years Foundation Stage (EYFS) requirements, are investigated thoroughly. 🔍
Complainants will receive notification of outcomes within 28 days of submitting their complaint. 📆✉️
A Complaint Summary Log is maintained, documenting all complaints, actions taken, and outcomes while ensuring confidentiality. This log is securely stored at our FUNDA Head Office. 🗂️
Making a Complaint
Stage 1: Informal Discussion 🤝
If you have a concern, start by speaking with the leader on-site. They are available to discuss your worries or anxieties informally.
Most concerns are resolved amicably and informally at this stage.
Stage 2: Written Complaint 🖊️📧
If unresolved, or if the problem recurs, escalate to Stage 2 by:
Putting the concern in writing to FUNDA's Customer Relations Officer, Emma Riley:
📩 Email: [email protected]
☎️ Phone: 01282 525 200
Complaints will be stored in our digital folder or, for complex investigations, in a separate secure file.
Investigation Process:
Conduct a thorough investigation (e.g., interviews, record reviews).
Document all findings and actions taken, including any referrals to external agencies (e.g., local authorities or Ofsted).
Determine (where necessary) areas for improvement, including staff actions, and notify relevant agencies if necessary.
Outcome Communication:
The complainant will meet with the representative dealing with the complaint to discuss the findings. 🗣️
If necessary, a detailed written response will be provided.
Summative points are logged in the Complaints Summary Log and filed appropriately.
Stage 3: Escalation to Management 🚀
If dissatisfied with Stage 2 outcomes, request a meeting with Phil Parker (with the option to bring a friend or partner for support). 👫
FUNDA may include an impartial witness for transparency.
Resolution Process:
An agreed written record of the discussion, decisions, and actions will be made.
All parties sign the record, signifying the conclusion of the procedure. 📝
The summative points are logged and securely filed in the Complaints folder.
We’re Here to Help! 💛
FUNDA is committed to resolving concerns fairly, professionally, and effectively.
Thank you for partnering with us to ensure a positive environment for all children. 🌟
📩 For questions or further assistance, contact us at FUNDA Head Office