Childcare Payment Policy 🏫💳
Reviewed by: Phil Parker
Next Review Date: December 2026
At FUNDA, we strive to provide exceptional childcare services with transparency and fairness in our payment policies. Please take a moment to review the key policies below.
1️⃣ Booking Policy 📝
Non-Refundable Payments:
All bookings are final and non-refundable. ❌💷 No refunds, transfers, or credits are available for cancellations or changes, regardless of personal circumstances.
📌 Reason: Staffing and venue arrangements are confirmed at the time of booking. Depending on the session, additional costs may also be incurred in advance.
2️⃣ Special Circumstances 🌩️
Closure Policy for Unforeseen Circumstances ❄️⚠️
In cases where closures are beyond our control — such as government mandates or severe weather conditions (e.g., heavy snow) — FUNDA will not be able to refund, credit, or transfer payments for childcare services.
We appreciate your understanding and cooperation during these rare situations. 💙
3️⃣ Outstanding Balances 💳
Registered Payment Methods:
FUNDA may charge the payment method on file for any outstanding or overdue balances.
Late Payment Fee:
A £10.00 admin charge will be applied for each overdue payment.
4️⃣ Late Collection Policy ⏳
Late Collection Fees:
A £10.00 fee applies if a child is collected after their scheduled time.
🔢 Additional Fees:
For every 15-minute delay, an additional £10.00 will be charged.
Example: Collecting 30 minutes late = £30.00 (£10 initial fee + £20 for two increments).
5️⃣ Absences 🚸
No Refund for Missed Sessions:
Refunds, credits, or transfers are not provided for sessions missed due to illness, holidays, or other personal reasons.
6️⃣ Cancellation & Booking Changes 🔒
Non-Cancellable & Non-Transferable:
Bookings are locked in for the selected dates, sessions, and children. No changes or transfers will be accepted once a booking is confirmed.
7️⃣ Payment Methods 💳
Payments must be made in full at the time of booking through FUNDA’s secure payment system.
✅ Accepted Payment Methods:
Major credit/debit cards
Electronic payments
8️⃣ Financial Assistance 💡
Families may explore external financial assistance options, such as:
Tax-Free Childcare (TFC)
Childcare Vouchers
Government subsidies
Please note: FUNDA does not offer internal financial aid or payment plans.
9️⃣ Suspension or Banning of Children 🚫
No Refunds for Suspensions/Bans:
If a child is suspended or banned due to behavioral issues, safety concerns, or policy violations, no refunds, credits, or transfers will be provided for unused sessions.
🔍 Causes for Suspension/Banning:
Persistent disruptive behavior
Aggression towards staff or other children
Repeated rule violations
These decisions are made to ensure the safety and well-being of all involved.
🔟 Agreement 🤝
By booking with FUNDA, you confirm that you have read, understood, and agree to the terms outlined in this policy.
FUNDA reserves the right to amend this policy at any time to ensure operational efficiency and high standards of care.
Thank you for your understanding and continued support! 🌟
📩 For any questions or concerns, please contact our customer support team.