Dear Parents,
As of 1st July 2025, the software we currently use for child sign-in and sign-out is closing its access to European customers. This means Pro-care will no longer be available to use or access from this date onwards.
✅ What’s Changing?
We are introducing a new PIN code system for both our Holiday Camps and Wraparound Childcare services. Every account holder will still use a 4-character PIN code, which now could be:
Numbers only (e.g.
1234)Letters only (e.g.
ABCD)A mix of both (e.g.
12CD)
This code will be your unique sign-in and sign-out PIN which is for all bookings. One code for Holiday Camps, and if you use our Wraparound Childcare, it will be the same code.
🔍 Where to Find Your PIN
You can access your new PIN code in two ways:
From 30th June, 5pm – You can log in to your account:
👉 book.fundaactive.com/login
Once logged in, click on the "Pins" tab in the top navigation bar to:
View your current PIN
Generate a new PIN if you'd prefer a different one
From 2nd July onwards – Your 4-character PIN will appear on your email receipt when you make a booking.
💡 Need a visual guide?
Here’s a quick video walkthrough so you can see exactly how it works:
🎥 Watch the video here
👨👩👧 Collector PINs
Each child’s account also has Collector PINs for anyone else who is authorised to collect your child. You can:
Remove collectors at any time
Generate new Collector PINs whenever needed
⏳ Timed PINs
We now offer Timed PINs, perfect for temporary arrangements.
For example, if you're running late and need a friend or relative to collect your child, you can issue them a PIN that expires:
After 1 day
After 7 days
On a custom date
This means they’ll have access only when needed, without a permanent code.
📧 Accident & Incident Reports
For now, all accident, incident, and general notifications will be sent to you via email from the updated system. We’ll soon introduce web-based notifications as well for added convenience.
🙏 Thank You for Your Patience
We understand this is a new system for everyone — parents and staff alike. We expect the transition on Tuesday 1st July to be smooth, and families attending during summer should experience no disruption.
📢 Have Feedback or questions?
We’d love to hear from you! Please reach out to [email protected], or contact our office team at [email protected], or call 01282 525 200.
Thank you for your support and custom – we look forward to seeing you soon!
Phil Parker
Chief Operating Officer
FUNDA