Non-Collection Policy 🚸⏳
Reviewed by: Phil Parker
Next Review Date: 📅 December 2025
📜 Statement of Intent
At FUNDA, we prioritize the safety and well-being of children. 🛡️ In situations where a child is not collected by an authorized adult at the end of a session/day, we follow pre-agreed procedures to ensure:
The child is cared for by qualified and familiar staff. 👩🏫💛
Minimal distress is caused to the child. 🌟
🎯 Aim
To ensure that any uncollected child:
Receives high-quality care until they are safely picked up. ✅
Experiences as little anxiety as possible. 🧸
Parents are reassured that their child will be properly cared for in case of unavoidable delays. 🚗💨
📋 Methods
Parent Information on Registration
At enrolment, parents provide key details, recorded on the registration form, including:
🏠 Home address and contact number (alternative number if no phone).
🏢 Workplace address and contact number (if applicable).
📱 Mobile phone number.
👥 Authorized adults allowed to collect the child (e.g., family, childminder, friends) along with their contact details. These individuals are verified using a password/pin and photo ID.
❌ Details of anyone not permitted to access the child.
👨👩👧 Parental responsibility details.
Alternative Collection Plans
When parents or regular collectors cannot pick up the child, they must:
Inform us in advance with the new collector’s name, address, and phone number. 📜
Agree on a verification process (e.g., password/pin and photo ID). ✅
Parents are advised to contact us via phone or written signed note if their plans change.
Our Customer Care Team or Senior Staff Member contact number is provided to parents for emergencies. ☎️
🚨 Procedures for Uncollected Children
If a child is not picked up at the end of the session/day, we follow these steps:
Initial Check:
Review the child's form for changes to collection routines. 📋
Contact Parents:
Call the child’s parents at home, work, or mobile. 📞
If there is no response and your child remains uncollected 10 minutes after the session has finished our team will contact Senior Management.
Contact Authorized Adults:
If parents cannot be reached, contact the nominated adults on the registration form. 👥
Ensure Safety:
The child remains in the setting and will not leave with anyone not listed on their form. 🚪❌
After 30 Minutes :
If the child remains uncollected and we have not been able to contact parents after 30 minutes:
Contact Lancashire County Council Children's Services Social Care Team:
📞 0300 123 6720 (during office hours)
📞 0300 123 6722 (out of hours).
The child will remain under the care of two fully vetted staff until they are collected by:
A parent. 👩👦
A social worker if the parent/relatives cannot be found. 🛟
⛔ Important Notes
Staff are not allowed to:
Go searching for the parents. 🚷
Escort the child to the child's home. 🏡❌
A full written report of the incident is added to the child’s file. 📂🖊️
Additional charges apply for the extra time worked by staff inline with our Childcare Payment Policy. 💷
📞 Informing Ofsted
If necessary, Ofsted will be informed about the incident:
📞 0300 123 1231